A cookie is a small file of data - letters and numbers - that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use different types of cookies. These may be:
• Strictly necessary cookies. These are cookies that are required for the operation of our Website. These essential cookies are always enabled because our Website won’t work properly without them. They include, for example, cookies that enable you to log into certain secure areas of our Website and to remember access codes. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our Website or services.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Young Voices Website (including Parent Accounts and the Teacher Centre):
Cookie Title
Cookie Name
Purpose
Duration
More information
HAS_JS
Allows the server to know if it can depend upon javascript. Set to “1”; if user has javascript enabled by whichever page a visitor arrives on.
Until the session is ended.
Set by Young Voices.
_GA
_GAT
_GID
Various duration: a mix of session and “permanent”; cookies lasting 30 mins, 6 months, or 1-2 yrs. Anonymously tracks use of website.
30 mins, 6 months, or 1-2 yrs depending on particular cookie
Set by Google Analytics. These cookies are set or updated on any page visited.
Young Voices Music Room service:
Cookie Title
Cookie Name
Purpose
Duration
More information
Music Room
Strictly necessary
mr_session
Keeps you signed in to Music Room and lets us provide access to the correct Young Voices Music Room account and profile.
Up to 30 days. The session may be refreshed while you continue using the service.
HTTP-only cookie. Required for the Music Room service to work.
Music Room
Strictly necessary
mr_passcode
Remembers that the Music Room access code has been entered so you do not need to re-enter it on every page.
12 hours.
HTTP-only cookie. Required where passcode access is enabled.
Music Room
Strictly necessary
mr_return_to
Temporarily remembers the page you were trying to visit so we can return you there after sign-in.
5 minutes, or removed after sign-in is completed.
HTTP-only cookie. Required for sign-in navigation.
Music Room
Strictly necessary
mr_impersonation
Used only by authorised support or admin users when helping manage a Music Room account or profile.
2 hours, or until the support/admin session is ended.
HTTP-only cookie. Admin/support use only.
Young Voices Concert Videos service:
Cookie Title
Cookie Name
Purpose
Duration
More information
Concert Videos
Support and communications
intercom-id-whxs6x8o
Used by Intercom to identify a visitor so the support messenger can work across pages and conversations.
9 months.
Set by Intercom Messenger.
Concert Videos
Support and communications
intercom-session-whxs6x8o
Used by Intercom to keep the support messenger session active during a visit.
1 week.
Set by Intercom Messenger.
Concert Videos
Support and communications
intercom-device-id-whxs6x8o
Used by Intercom to recognise the device for support messenger continuity and security.
9 months.
Set by Intercom Messenger.
If you access any third party websites or other resources from our Website, those third parties may also use cookies, over which we have no control.
If you use your browser settings to block all cookies (including essential cookies) you may not be able to access our Website or certain services or parts of it.
You can opt out of being tracked by Google Analytics across our Website (and all other websites), by visiting http://tools.google.com/dlpage/gaoptout.
If you have any questions or concerns about our use of cookies, please send us an email at [email protected].